IT Infrastructure & Services Engineer

SHL Medical is a world-leading provider in the design, development, and manufacturing of advanced self-injection devices. With a global team of 6,000 employees, we partner with leading pharmaceutical and biotech companies to deliver innovative autoinjectors, pen injectors, and other drug delivery systems that ensure effective treatment for patients. Headquartered in Switzerland since 2018, with key operations in Sweden, Taiwan, and the US, we are united by a commitment to innovation, impact, and growth. Together, we empower our people to develop solutions that make a meaningful difference in the lives of millions of patients while fostering a supportive, inclusive, and dynamic workplace for our colleagues.

Job Overview

The IT Infrastructure & Services Engineer is a versatile role, responsible for delivering high-quality IT support services, maintaining reliable infrastructure, and contributing to the continuous improvement of IT systems. The position combines hands-on end-user support with backend systems and network administration tasks, ensuring seamless IT operations across the organization.

Main Responsibilities

• User Support & Service Desk Operations:
  • Serve as the first point of contact for end-users, providing timely troubleshooting and resolution of hardware, software, and application issues.
  • Manage incidents and service requests via ITSM systems in line with SLAs.
  • Support onboarding, training, and guidance for users on IT best practices.
  • Provide support for Windows clients, Microsoft 365, printers, mobile devices, meeting room technology, and collaboration tools.

• Infrastructure Operations & Administration:
  • Install, configure, and maintain server and virtualization platforms (Windows Server, VMware vSphere).
  • Administer domain services (Active Directory, Entra ID, Group Policies) and endpoint management via SCCM/Intune.
  • Manage and monitor network infrastructure (Cisco switching, FortiGate firewalls, VPN, Wi-Fi).
  • Ensure system availability, performance, and security through proactive monitoring and patching.
  • Support disaster recovery planning and execution.

• Project & Vendor Coordination:
  • Participate in IT projects such as network upgrades, server migrations, and security initiatives.
  • Collaborate with global IT teams in Switzerland, Taiwan, Sweden, and the USA to ensure alignment and knowledge sharing.
  • Engage with external vendors and service providers for implementation, maintenance, and troubleshooting.

• Security & Compliance Support:
  • Work closely with Information Security to ensure compliance with corporate security policies and standards.
  • Support vulnerability management, endpoint protection, and secure configurations.
  • Maintain accurate IT documentation (infrastructure diagrams, processes, troubleshooting guides).

• Asset & Knowledge Management:
  • Perform IT asset management, including inventory tracking and lifecycle management.
  • Maintain accurate documentation of IT processes, configurations, and troubleshooting guides.

Skills and Qualification

• 3–5+ years of experience in IT infrastructure and user support.
• Degree in Computer Science, Information Systems, or equivalent IT-related education.
• Strong knowledge of:

• • Microsoft Windows Server, AD, Entra ID
  • VMware server virtualization
  • Cisco networking (LAN/WAN, VLANs, switching)
  • FortiGate firewalls and VPN
  • Windows client environment
  • Microsoft Endpoint Management (SCCM, Intune)

• Hands-on troubleshooting and problem-solving skills across server, network, and client layers.
• Customer-oriented mindset with strong communication skills.
• Ability to work independently, prioritize tasks, and deliver in a dynamic environment.

We Offer

• Competitive compensation package
• Modern working environment with state-of-the-art facilities and technologies
• Challenging assignments in a fast growing and innovative industry
• Position in a dynamic, international team of highly skilled professionals
• Various opportunities for personal and professional development within a global organization

Please note that SHL is a drug free employer. This offer of employment is contingent upon your successful completion of various preemployment screenings, including, but not limited to, a drug test, employment verification, reference checks, and a criminal background check.

For more information on SHL Medical, please visit: shl-medical.com