Senior Program Manager Quality

Job Overview

The Senior Program Manager Quality will play a vital role in the Quality organization and will lead an organizational development program of high complexity, team size, and responsibility. The program consists of a project portfolio of multiple transformation projects whereas the (Senior) Program Manager utilizes advanced program management techniques to achieve the business goals. The Senior Program Manager has a deep technical and commercial understanding to provide direction and leadership to cross-functional teams in the development of the organization to achieve legal manufacturer capabilities for medical devices.

The Senior Program Manager at SHL accomplishes results through delegation of responsibilities to Project Managers, workstream leaders and task owners but serves at the same time as mentor in technical and commercial questions. The Senior Program Manager is responsible to ensure that the program is managed according to SHL’s program and project management standards. and is providing a consistently high standard of project performance to the internal key stakeholders. In the interactions the Senior Program Manager will assume a central role as key interface and first escalation level.

Main Responsibilities

• Manage a portfolio or program timeline with dependencies and conditions including resource and budget; use advanced methods to predict cost and timeline impacts.
• Advanced project management skills in portfolio management and multi-project management to manage a project portfolio with multiple complex programs and projects and multiple stakeholders.
• Planning, estimating, and controlling costs of multiple complex projects to complete them within the approved budget; includes resource planning and cost budgeting.
• Ability to establish business cases, create a meeting structure, communication process and regular reporting on the portfolio level about budget, milestones, risk.
• Establish an active communication channel to team members, stakeholders and customers
• Management of program and portfolio risks incl. mitigation activities; using risk management as tool throughout the project life cycle to define mitigations, plan alternative scenarios and derive buffers from the RM to implement in timeline; ability to reflect strategical business decisions into the portfolio risk map
• Act as the key point of contact and representative from the Quality organization towards the internal stakeholders for the assigned project portfolio. Represent the program in steering meetings with internal stakeholders.
• Serve as liaison between Quality, project management, product management, business development and line management.
• Lead Project Managers and cross functional teams to evaluate, develop and manage projects for new product development and ongoing lifecycle management of products
• Develop mechanisms for monitoring and assessing the program’s overall performance and potential risks and develop resolutions to meet productivity, quality, and customer satisfaction goals.
• Interact with process owners to phase the demand of their resources and to ensure delivery of procedural documents as needed.
• Navigate and guide the team through Quality and Regulatory requirements and ensures their compliance is executed for the systems, tools establishment.
• The incumbent may be required to undertake duties not specified in the job description commensurate with the role as required by business need.
• The incumbent is required to comply with all internal and external rules and standards. For decisions that are not covered by such rules and standards, the incumbent acts to the best of his/her knowledge in consideration of the interests of all stakeholders.
• The incumbent will ensure that the same principles are observed in his/her area of influence.
• The incumbent’s exemplary behavior characterizes the cooperation within SHL and with all stakeholders involved.
• The incumbent signs correspondence and tasks according to his / her function and SHL’s signature regulations.
• The incumbent has the discretionary power towards SHL employees associated with his / her function.
• All trainings, which are compulsory and relevant for the job, need to be completed in time.
• Develop mechanisms for monitoring and assessing the program’s overall performance and potential risks and develop resolutions to meet productivity, quality, and customer satisfaction goals.
• Interact with process owners to phase the demand of their resources and to ensure delivery of procedural documents as needed.
• Navigate and guide the team through Quality and Regulatory requirements and ensures their compliance is executed for the systems, tools establishment.
• The incumbent may be required to undertake duties not specified in the job description commensurate with the role as required by business need.
• The incumbent is required to comply with all internal and external rules and standards. For decisions that are not covered by such rules and standards, the incumbent acts to the best of his/her knowledge in consideration of the interests of all stakeholders.
• The incumbent will ensure that the same principles are observed in his/her area of influence.
• The incumbent’s exemplary behavior characterizes the cooperation within SHL and with all stakeholders involved.
• The incumbent signs correspondence and tasks according to his / her function and SHL’s signature regulations.
• The incumbent has the discretionary power towards SHL employees associated with his / her function.
• All trainings, which are compulsory and relevant for the job, need to be completed in time.

Minimum requirements

• Proven experience as a program manager, senior project manager or other team leading position
• Deep technical understanding and experience in the development of medical devices. Single use devices or plastic based devices are a plus.
• Experience in budget management, planned cost management, cost forecasting.
• Ability to lead cross-functional teams within complex organizations through motivational and teambuilding, skills, as well as strong influence management skills
• Ability to work cooperatively at all levels in a matrix environment to build and maintain the positive relationships required to accomplish organizational goals
• Excellent communication (oral and written), presentation and interpersonal skills.

Preferred qualifications

• Strong analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions
• Effective decision-making skills – ability to negotiate and balance decisions and priorities across needs of several functional departments. Makes timely decisions in the face of risk and uncertainty.

We Offer

• Modern working environment with state-of-the-art facilities and technologies
• Challenging assignments in a fast growing and innovative industry
• Position in a dynamic, international team of highly skilled professionals
• Flexible working hours and a remote work policy
• Numerous opportunities for personal and professional development within a global organization
• Centrally located office in Zug, very close to the train station

Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including your CV, motivation letter, and all other relevant documents to our Talent Acquisition Department at RecruitCH@shl-group.com.

Please note: For this position, we do not consider applications from recruitment agencies.