Senior Usability Engineer Research Lead

Job Overview

As a Senior Usability Engineer Research Lead, specializing in Design Research, you will play a critical role in ensuring that our medical devices meet the standards of usability and user satisfaction. You will lead the design research activities with in SHL, work closely with cross-functional teams, and advocate user-centered design principles to create intuitive, efficient, safe and effective medical products, based on research insights, rationale and design recommendations.

Main Responsibilities

• Collaborate with product managers, designers, engineers, and Industrial Designers to define research goals, research plans and objectives.
• Plan and conduct usability studies, user interviews, and ethnographic research to gain insights into user needs, behaviors, and pain points.
• Analyze research findings and translate them into actionable design recommendations.
• Oversee the planning and execution of usability studies, user interviews, and usability evaluations to support the development of out products.
• Advocate for a user-centric approach throughout the product development lifecycle, ensuring that design decisions align with user needs and usability recommendations driven by insight.
• Develop and maintain user personas, archetypes, user scenarios, and user journey maps.
• Drive the creation of interactive prototypes and mock-ups to facilitate the execution of studies.
• Organize and conduct advanced usability testing sessions, applying advanced research methodologies and data analysis techniques.
• Produce comprehensive usability research reports, including detailed findings, actionable recommendations, and design insights and recommendations to cross-functional teams.
• Identify emerging trends, technologies, and methodologies in usability research and incorporate them into the organization’s practices.
• Ensure that usability engineering processes align with relevant industry standards, regulatory requirements (e.g., FDA), and best practices.
• Work with regulatory affairs teams to support submissions related to usability and human factors engineering.
• Develop and maintain a long-term usability research strategy, to support and align with the organizational strategy, thus ensuring that the organization remains at the forefront of usability engineering and accommodates for the user needs.

Minimum requirements

• Master’s degree or Ph.D. in Human Factors, Usability Engineering, Ergonomics, Biomedical Engineering, Cognitive psychology, Behavioral Science or a related field
• 5 to 7 years of experience in planning and conducting small to large-scale user and usability studies.
• Proficiency in usability testing methodologies and tools.
• Understanding of product development and Industrial Design process and methods.
• Expertise in applying the Usability Engineering process and a deep understanding of relevant standards and regulations (e.g., FDA Guidance, ISO 62366-1).
• Experience with preparing and submitting usability engineering documentation for regulatory approvals.
• Excellent communication in English

Preferred Qualifications

• Open-minded, proactive, persistent, results- and execution-oriented, and able to work under pressure in changing environments.
• Team player and self-starter, able to perform with minimal supervision and engage with multiple disciplinary design teams.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to ensuring the highest levels of safety and usability for medical devices.
• Excellent communication in English and collaboration skills
• Several years of experience in User Experience Research, Usability/ Human Factors Engineering from working within the business of medical devices or pharmaceuticals.
• Previously collaborated with Industrial Design and Design Engineers in the development of medical devices.
• Fluent in Mandarin in speech and writing.

Relevant Skill

• Working knowledge of medical device development processes, design controls, and guidelines like ANSI/AAMI IEC62366-1, ISO 14971, FDA guidance “Applying Human Factors and Usability to Medical Devices”.

We Offer

• An exciting opportunity in a fast-growing international medical device company
• A modern working environment, with multicultural and dynamic teams
• Flexible working hours and a hybrid remote work policy
• A centrally located office in Zug, very close to the train station

Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including your CV, motivation letter, and all other relevant documents to our Talent Acquisition Department at RecruitCH@shl-group.com.

Please note: For this position, we do not consider applications from recruitment agencies.